Akhilesh S Vsz

Bad Experience. Delayed shipment and received it all damaged.

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Secpac Global Shipping - Bad Experience. Delayed shipment and received it all damaged.
Secpac Global Shipping - Bad Experience. Delayed shipment and received it all damaged. - Image 2
Wtf I sent 8 packages, it was delayed for 15 days. I contact them through emails, but there was no proper response from them. Finally the packages arrived on 15th day. Well, not in a condition that I'd like to see them. ALL OF THEM WERE DAMAGED. I had expensive stuff on these, like apple mac computer, cinema display monitor, photography lighting equipment, microwave, home theatre system. Everything was damaged and now become useless. After receiving the packages, I tried to call them again. The secpac officials don't come on phone. Till date I've written them around 20 emails and cced to 5 people in secpac, they dont respond properly. Most of the times they avoid me, or else they'll say we're working on it. They are very unprofessional, terrible service and no customer care. They are not worth the time and money.
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Loss:
$8000
Cons:
  • Quality
  • Delivery timeline
Reason of review:
Damaged or defective

Preferred solution: Full refund

Tyann Fbs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dubai, Dubai

FRAUD COMPANY

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Hi all, In simple wording: DO NOT TRUST THEM AND AVOID DEALING WITH THEM AT ANY COST.. I & Other unsatisfied clients are willing to file a case against them. Who wants to add hisher voice contact me (hisham2001@***.com). They have so bad service and hardly to respond. They are not professional at all.. I was told my cargo will leave Dubai but since then I had no tracking details nor any update from the company. I ran without insurance too, inspite of that I have emailed them many times about the insurance but without responses.. VERY BAD EXPERIENCE ALL IN ALL..
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Loss:
$5000
Cons:
  • Quality
  • Lies
  • Agreement in writing not honored
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

I'm surprised that these guys are still in business! A couple of years ago I had the displeasure of dealing with them and advised whoever I knew on social media to stay away from them.

They lie terribly, not only to their customers, but also to agents that they deal with in the destination countries, like myself.

They generally take their customers for a ride and then do it to other business partners they refer their customers to, leaving these companies to face the dissatisfaction of their customers. I know there are strict laws in Dubai governing business integrity so how their bosses aren't in jail yet is anybody's guess.

Anonymous
map-marker Dubai, Dubai

COWBOYS AND CROOKS

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AVOID!!!! DO NO BE FILLED BY WEBSITE LOOKING LIKE BIG COMPANY. They also operate as Southeast shipping in Dubai and VHL in London. They arrived with just 3 people and packed very badly. i had to pack many things myself and stand over them to pack other stuff properly..sometimes they used just a piece of paper to pack something delicate and complained i was asking them to pack it to much. i ordered private 20ft container and stood over them when they packed it at their warehouse. I locked it with my padlocks...they unlocked it after i left then loaded other people stuff in as well from dubai - london. i only found out by accident...of course they never reply to emails and avoid calls. CROOKS...DO NOT USE!!!
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Cons:
  • Agreement in writing not honored
  • Crooks
  • Lie laways
Reason of review:
Order processing issue
Anonymous
map-marker Melbourne, Victoria

*** ARTISTS

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This is a very bad company to have as a mover. Staff is unreliable and dont listen. Poor quality of packing even though it was an international move. They did not pack they threw everything in the box and closed it. I had alot of breakages due to them. Even furniture broke. A desk was broken in half, sofas damaged, shelves damaged etc. Worst of all they agreed to pay charges like AQIS etc unfortunately i offered to speed up the process and paid them and they have yet to refund me the money despite agreeing in writing, verbally and in agreement i have yet to see that money come back to me ! The top management is making a fool out of everyone. Very very bad service and highly dissatisifed. Please contact me if you want written proof dating almost 7 months with emails to all levels of the organisation.
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Loss:
$3000
Cons:
  • Agreement in writing not honored
  • Agreement verbal not honored
  • Quality
Reason of review:
all of the above

Preferred solution: Full refund

1 comment
Guest

Hi..yes i had similar experience.

VERY bad packing and do not pack well or treat your things nicely. Am sure many things would have broken had i not stood over them all day and at their warehouse.

Secpac Gloal are also known as Southeast Shipping and VHL in the UK..all the same crooks.

I ordered private 20ft container from Dubai to UK.

The delivery was late and every time i chased the told more lies.

Found out that they opened my container and also loaded other peoples things inside after I left.

The owner Rubi ignores your calls and lies when you get him. i have yet to get my things so have no idea if all is there.

AVOID a they are very dishonest shippers. CROOKS.....

Anonymous
map-marker Dubai, Dubai

Shonky at best

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I was promised door-to-door to Sydney within 4-7 days. I contacted them after two weeks. They claimed that the shipment would be sent the next day. When I contacted them regarding a tracking number they told me it would be done 'this afternoon'. I have been told the same thing for four days. I have tried to get my belongings returned and have been told that they are with the carrier so that is not possible, if they are with the carrier then why do I not have a tracking number? I have begun procedures to lodge a complaint with consumer affairs in Dubai and am awaiting the outcome. In the meantime I continue to be given the run around by Secpac and the various incompetent employees working there. Avoid at all costs.
View full review
Loss:
$2000
Cons:
  • Lies
Reason of review:
Poor customer service

Preferred solution: Full refund

Maryhelen Hpv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Delhi, Delhi

Avoid them and be trouble free

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Secpac Global Shipping - Avoid them and be trouble free
Secpac Global Shipping - Avoid them and be trouble free - Image 2
If you're thinking to use Secpac global for your packages, well then just don't. I sent 8 packages, it was delayed for 15 days. I contact them through emails, but there was no proper response from them. Finally the packages arrived on 15th day. Well, not in a condition that I'd like to see them. ALL OF THEM WERE DAMAGED. I had expensive stuff on these, like apple mac computer, cinema display monitor, photography lighting equipment, microwave, home theatre system. Everything was damaged and now become useless. After receiving the packages, I tried to call them again. The secpac officials don't come on phone. Till date I've written them around 20 emails and cced to 5 people in secpac, they dont respond properly. Most of the times they avoid me, or else they'll say we're working on it. They are very unprofessional, terrible service and no customer care. They are not worth the time and money.
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Anonymous
map-marker Dubai, Dubai

False Advertising Review

Secpac global False advertising Door to door (NO) not from Dubai to Amman No hidden cost (YES hidden cost) You have to pick up your own items at sea port/customs and depending on what shipped - you will be charged. Don't believe them about door to door and no hidden cost. We did receive all our items and they were intact.
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